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Packages
and mail
Packages
and mails are sent to your Express Box via:-
- U.S.
Postal Service
- Personal
deliveries made by your suppliers, family or friends.
- Courier
Services
The
client is to ensure that the correct address and box number is CLEARLY
marked on all packages and mail so as to avoid any delay in delivery.
NOTE: C.O.D.
Shipments to your Express Box in Miami will NOT be accepted. However,
there will be a Caribbean Express employee on the premises to sign for
receiving packages on delivery. A signature is not required for mail as
it is NOT traceable.
Package
Examples
- Product
Samples, Parts (machinery, auto, computers, etc.)
- Correspondence,
Magazines, Catalogues.
- Mail
order merchandise (1-800 number orders)
- Internet
purchases.
Restricted
Shipments
Caribbean
Express cannot accept and ship the following items:-
- Hazardous
Material
- Perishables
- Jewelry
- Animal
Skins
- Firearms
- Cash
- Pornographic
Material
- Illegal
substances
Weight
and Package Restrictions
- 1
LB free per day on mail and magazines. Each additional pound over these
amounts will incur a charge based on the current rate of exchange. N.B.
Daily allowances cannot be accumulated.
- Rates
are subject to change without notice.
- Unlimited
pieces, of a maximum of 150 LBS. each, can be brought in on any given
day.
- Overweight
charges are calculated according to the actual weight or the volumetric
weight of the package, whichever is greater. Volumetric weight is calculated
in inches as follows:- Length x Width x Height divided by 166 = pounds.
- Caribbean
Express offers a repackaging service (at a small fee) for packages that
arrive in large boxes and can be placed into smaller boxes. Should you
require this service, a request must me made to the Manager in writing
Limitation
of Liability:
- Caribbean
Express will not be liable for any loss of or damage to any mail/packages
from suppliers or vendors before they arrive and are signed for at the
mailing address.
- Caribbean
Expressshall not be liable for lost or damaged mail.
- Caribbean
Express’ Liability in the event of loss of packages is limited to a
maximum of US$9.00 per pound of the package. We advise all clients to
insure all valuable packages before shipping.
- Caribbean
Express shall not be liable for consequential loss such as loss of income,
interest or business investment opportunities as a result of lost, damaged,
destroyed or misdelivered mail, or as a result of negligence of Caribbean
Express.
Dutiable
Shipments:
- Caribbean
Express will pay on your behalf, all charges incurred in clearing your
goods, i.e. Duty and VAT, and will bill you the next day with proper
documentation from Customs i.e. a copy of the Duty Entry.
- All
deliveries are on a Cash on Delivery (C.O.D.) basis. Our offices will
make every effort to contact you prior to delivery.
- Delay
in deliveries and rent charges may occur pending the following:-
- Lack
of or improper documentation. A commercial or proforma invoice must
accompany all shipments, whatever the value.
- Packages
valued at over TT$6,000.00 will need to be cleared by the client as
a trade entry. Special documentation will be prepared by Caribbean
Express. In order for the client to collect these documents, the relevant
freight charges must first be paid to Caribbean Express. We can also
arrange for a broker to clear packages over TT$6,000.00 on your behalf.
- The
client is responsible for obtaining any special approvals that may
be required for packages e.g. Food and Drug Stamp.
Caribbean
Express will inform you immediately if any of the above are necessary,
as the Airport will charge rent on packages left in the Courier Bond for
longer than two (2) days.
Prohibited
Uses
- The
actual mailing address is the property of Caribbean Express and is to
be used solely for the purpose of receiving and forwarding of mail and
packages.
- The
address shall not be used for the purpose of registering companies within
the US.
- The
shipping addressed shall only be used for lawful purposes.
Advancement
Fee
An
advancement fee will be charged for each duty entry. Non-dutiable items
will not be charged an advancement fee.
Handling
Fee
A handling fee will be charged
on all packages.
Junk
Mail
US
Postal addresses receive a lot of unwanted mail, better known as "junk
mail" e.g. coupon books, flyers, etc.
Caribbean
Express will not deliver or handle this type of mail. If you wish to receive
this type of mail, a request must be made to the Manager in writing. Caribbean
Express will not be held responsible for any charges incurred on this,
such as, duty, overweight or printed matter charges.
Membership
- Delivery
will be made to ONE (1) address only, i.e. the
person who purchases the box.
- The
person who purchased the box will be totally responsible for all charges
made to the box.
- Should
you need to change your local delivery address, please contact our offices
immediately.
- Your
box will be closed if any money is owing to the company. It will be
re-opened upon full payment and no credit against the Annual Subscription
Fee will be given for the period your box was closed.
- The
Company retains the right to terminate this agreement, giving one weeks
written notice, that your box will be closed at the end of the next
month and a credit will be given for any unused portion of your Annual
Subscription.
NOTE:
Packages left unclaimed for more than (6) six weeks will be disposed of
to avoid further storage fees.
Storage
of Packages
A
storage charge of US$1.00 per day will be charged for packages
left overnight in the Trinidad office. There will be a 2 day grace
period after which the storage fee will charged for the following reasons:
- Non-payment
of the invoice upon the initial delivery date of the package.
- The
customer requests that the package be held.
- Packages
with an incorrect box number or name that are left unclaimed upon arrival
in Trinidad.
CHANGE
OF ADDRESS
On
the rare occasion, our company may have to move locations to facilitate
growth, delivery of packages, etc. Caribbean Express will pay for the
mailing of all change of address forms and will provide at least 1 month’s
notice, but preferably 2-3 months if and when it may move. The Company
is not liable for any lost mail or packages after notice has been given
via flyer, e-mail or notice in the daily newspapers.
Please
note that by completing, signing and returning our application form to
us, you thereby agree to the above terms and conditions.
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